YES! At Aera Beauty, we are committed to ethical practices, ensuring that no animals are harmed at any stage of our product development or testing. We are proud to say that all our products are cruelty-free and vegan-friendly. We believe in the importance of creating beauty without harm, and our furry friends agree!

We process and ship your order as quickly as possible. Our standard delivery time is typically within 3-4 business days, shipping times vary depending on your location . For more information, check out our detailed shipping policy on our website.

Your satisafction is our top priority, please refer to our return or exchange policy for instructions on how to proceed. We're here to ensure your complete satisfaction with your purchase.

Absolutely! Once your order is processed and shipped, we'll provide you with a tracking number. You can use this to keep an eye on your package's journey and know when to expect its arrival.

We're here to assist you! You can reach our friendly customer support team through various channels, including phone, email, or whatsapp. Visit our Contact Us page for all the details.

Orders are shipped Monday to Saturday between the hours of 9AM and 5PM IST. This excludes Bank Holidays. Our team will process your order within 48 hours, we then hand it over to our nominated carriers.

We track every order. We'll send you the tracking number of your order and you can track it here.
If you have any issue with your tracking information, email us at support@aerabeauty.com and we will be happy to help.

Unfortunately we start processing your order as soon as it's placed. We are unable to change or cancel orders once they are made. If you no longer require your order, please submit a return request following our returns policy.

Unfortunately, we are unable to make any changes to your order once you have placed this however if you email us at support@aerabeauty.com with your order number, one of our team will be able to advise the best next steps to take.

We’re so sorry to hear that your order has arrived damaged. Please email us on support@aerabeauty.com with your order number and a photo of the damage. One of our team will be happy to help!
Please ensure that you contact us within 7 days of receiving your order if you have experienced any order issues. After this time, we may not be able to assist you further.

We’re so sorry to hear that you were sent the incorrect item. We’d love to sort this for you! Please email us on support@aerabeauty.com with your order number and a photo of what you have received. One of our team will be happy to help!
Please ensure that you contact us within 7days of receiving your order if you have experienced any order issues. After this time, we may not be able to assist you further.

To request a return please visit our return portal. You will need your email and order number to process this request.

We have a 7 day refund policy; from the day the item is ordered, you will have 7 days to request a return.
Our Customer Service team are also available Monday - Saturday from 9:00 AM - 17:00 PM (excluding sundays and bank holidays).

Reach Out
We want to make sure that you get sufficient help about any topic that you have questions about, you can connect with us via email on Support@aerabeauty.com